Warranty Claim Form

Warranty Procedure

At Batteries & Solar, we pride ourselves on providing high quality products. However, sometimes things outside our control can go wrong, which may lead to you needing to claim a warranty.

To process a warranty claim, you will need to follow these steps:

·         Complete the below Warranty Claim Form

·         Our team will require your Proof of Purchase, so please have this available!

·         One of our team will contact you to run through your claim.

·         When requested, you will need to send the items to us for testing. Please be aware that you will need to arrange the shipping of this product. If the product is liable for a warranty claim, we will refund any reasonable shipping costs. If the product is not applicable for warranty, you will be charged for the bench test and item return which is payable before the goods are dispatched to you. You can find the costs of this below in Fault Finding Pricing.

Before proceeding with a warranty claim, we would ask that you have checked the following things first:

  • Have you checked that the problem is not being caused by something external to the product?
  • Is the product within its warranty claim period?

After making a Warranty Claim

One of our technical team will carry out a full bench test of the item, covering all aspects of the unit to determine the fault. Once we have completed this, you will be advised of the outcome and whether a warranty claim can be fulfilled.

Please be aware that this is a chargeable service, which is removed if the item is a valid warranty claim. The pricing for this can be found below:

Fault Finding Pricing

Battery Test 
Only

  • If faulty: Free of Charge
  • If not faulty: Free of Charge

Battery Charge 
and Test

  • If faulty: Free of Charge
  • If not faulty: £7.50

Bench Test - Small Electrical Equipment

  • If faulty: Free of Charge
  • If not faulty: £15.00

Bench Test – Large Electrical Equipment

  • If faulty: Free of Charge
  • If not faulty: £30.00

You will be required to provide a proof of purchase for a claim to be initiated. If you do not have this information, we cannot proceed with a claim. All warranties are non- transferable.

Request a Warranty Claim

In order for us to process a warranty claim, please complete the below form as accurately as possible. Once we have received the form, one of our team will be in contact to discuss the next steps.

Before completing the form, please ensure you have read:

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